![]() ![]() The customer will need to place a new order with the corrected delivery address. We will have the carrier return the shipment back to our warehouse, and refund will be processed for your purchase. If you wish to change the delivery address for your purchase, contact us as soon as possible. We are unable to change the shipping address after the order has shipped, this policy is an effort to prevent fraudulent orders being rerouted after checkout. We reserve the right to cancel orders for any reason. We also cannot accept returns of magnetic drills. We do not accept returns of drain cleaning equipment and certain other hazmat items due to health and safety concerns. We instead will process a return and refund for the unwanted item(s), and the customer is free to place a new order for the correct product(s). ![]() We unfortunately do not offer exchanges for items. A 15% restocking fee will also apply to any returns made after 30 days. A restocking fee of 15% will apply to returns that are not in brand new, sellable condition (including packaging). Returns must be made within 30 days of delivery. The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment. Please allow 7-10 business days for returns to be inspected and credited once received. The customer must notify us of damaged or missing items within three business days. If possible, take pictures and send them to us - and we will assist you in replacing your order. When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. Please email us at with any return claims. It must also be in the original packaging.Īny item that is returned more than 30 days after delivery is subject to a partial refund. ![]() To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]()
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